Contact Us

We Can't Wait to Hear from You!

Have a question? Want to order ahead? Reach out!

 1 (855) 787-3789

orders@purjuices.com

 

Refunds, Returns, & Cancellations


At PUR, we want to delight you with the highest quality and delicious products. If you are not 100% happy, please contact us within 48 hours of receipt of your product.

Please provide us a picture of the juices you received and what is wrong with the order (i.e. missing juice, wrong items, damage).

Please note that because of the perishable nature of the juice, we must receive return requests within 48 hours of receipt of product in order to process.

If you are not happy with the taste of your juice, we will be happy to provide an alternate flavor on your first order of that juice. Future orders can not be replaced for flavor.We are happy to offer replacement or a refund for damaged juice. 

Please contact us within 48 hours at 855-787-3789 or orders@purjuices.com to process a return. Please provide us a picture of the juices you received and what is wrong with the order (i.e. missing juice, wrong items, damage). Please note that because of the perishable nature of the juice, we must receive return requests within 48 hours of receipt of product in order to process. If you are not happy with the taste of your juice, we will be happy to provide an alternate flavor on your first order of that juice. Future orders can not be replaced for flavor.  Depending on where you live, the time it may take for your exchanged product to reach you.

 

Cancellations: Cancellation requests for shipment orders placed need to be submitted to Customer Service right away. Because we ship orders overnight, if an order is processed we will not be able to cancel the order.

Shipping: Orders are processed as soon as possible, but can take 2-3 days to ship.

Secure Payment


We utilize Shopify for our store. Shopify is certified according to the Level 1 PCI DSS standard. It means that the stores are equipped with data encryption tools, protection of Shopify payment transfers, prevention of viruses at the servers, risk analysis tools as well as constant security monitoring. 

 

We accept Visa, Mastercard, American Express, Discover, Paypal, and Amazon for payments.   

 

Location

Our PUR Juice Cafe is located at:

12400 Montwood Suite M El Paso TX 79928.

We are open 8-3 Mondays through Saturday.