Refund policy
PUR Cold Pressed Return & Satisfaction Policy
Our Commitment to Quality and Freshness
At PUR, we take pride in delivering the highest-quality, delicious cold-pressed juices. If you are not 100% happy with your order, please contact us within 1 day of delivery.
📧 Email us at: orders@purjuices.com
✔️ All requests and questions must be submitted in writing via email. Our team will always respond by email so your concerns are properly documented and addressed.
Returns, Exchanges, and Refunds
We accept returns and exchanges for new and unused products within 1 day of delivery. This applies to both defective and non-defective products.
Return requests must be submitted by emailing orders@purjuices.com within 1 day of delivery. Approved returns must be sent by mail, and the customer is responsible for return shipping and the return label.
A restocking fee of 50% of the product price will be deducted from the refund. Approved refunds are processed within 7 days after the returned product is received and reviewed. Refunds are issued to the original payment method.
Exchanges are subject to product availability and the same 1-day window. Products must be new and unused unless the return is for a verified defect.
Cold & Fresh Delivery Guarantee
❄️ PUR juices are shipped frozen to protect their freshness and quality. Depending on the weather and transit time, your juices may arrive fully frozen, partially thawed, or cold to the touch. This is completely normal. Simply refrigerate or freeze them upon arrival as needed.
If you believe your juices arrived at an unsafe temperature or with a verified defect, please email orders@purjuices.com within 1 day of delivery. Include your order number, a description of the issue, and clear photographs of the products, packaging, and shipping label so our team can review your request.
Please do not consume any product that you believe may be unsafe.
📦 Route Package Protection & Shipping Carrier Claims
Route Package Protection provides added protection for your shipment. If you purchased Route Package Protection, claims involving packages that are lost, stolen, damaged, or affected by shipping issues must be submitted directly through Route.
✔️ If you purchased Route Package Protection:
👉 File a Claim with Route
If Route Package Protection was not purchased, please contact the shipping carrier directly regarding a lost, stolen, delayed, or damaged package. PUR cannot guarantee reimbursement or replacement for carrier-related issues outside our control.
Order Changes and Cancellations
⏰ Because our juices are perishable and orders are processed quickly to protect freshness, cancellation and change requests must be emailed to orders@purjuices.com as soon as possible.
We will make every effort to accommodate your request, but we cannot guarantee that an order can be changed or canceled after it has entered processing, packing, or shipping.
Submitting an email does not automatically cancel or modify an order. A cancellation or change is confirmed only after you receive written confirmation from our customer service team.
Once an order has shipped, it cannot be canceled or rerouted by PUR. Any available delivery changes must be arranged directly with the shipping carrier.
Allergies and Dietary Restrictions
⚠️ Please review all ingredients carefully before ordering or consuming any PUR product.
Our products contain fruits, vegetables, herbs, spices, functional ingredients, and other natural ingredients. Ingredient information is provided on our product pages and packaging, but ingredients and formulations may change.
PUR products may be prepared, bottled, stored, or handled in facilities or on equipment that also processes common allergens. We cannot guarantee that any product is completely free from allergens or cross-contact.
If you have a food allergy, sensitivity, medical condition, dietary restriction, are pregnant or nursing, or take prescription medication, please consult your physician or qualified healthcare professional before consuming our products.
Customers are responsible for confirming that a product and its ingredients are appropriate for their individual needs before ordering or consuming it. Do not consume a product if you are uncertain about its ingredients or safety for you.
Taste, Ingredient, and Personal Preference Concerns
🍏 Our juices are made with natural ingredients, so color, flavor, texture, and consistency may vary slightly from bottle to bottle. These natural variations do not necessarily indicate a defect.
Because taste and dietary preferences are personal, please review each product’s ingredients and description before ordering. Requests involving taste, texture, ingredient preferences, or a customer’s failure to review the listed ingredients remain subject to the return requirements in this policy.
Important Return Requirements
✔️ Products must be new and unused unless the return is for a verified defect.
✔️ Return or exchange requests must be emailed within 1 day of delivery.
✔️ Returns must receive written approval from PUR before being mailed.
✔️ Customers are responsible for return shipping and the return label.
✔️ A 50% restocking fee will be deducted from the refund.
✔️ Refunds are issued to the original payment method within 7 days after the returned product is received and reviewed.
✔️ Exchanges are subject to product availability.
Please do not send a return without first receiving written approval and return instructions from our customer service team.
Need Help? We’re Here for You!
💚 Our customer service team is happy to help with questions about your order, delivery, products, ingredients, returns, exchanges, or cancellations.
📧 Email: orders@purjuices.com
Please include:
✔️ Your full name
✔️ Your order number
✔️ A description of your question or concern
✔️ Photographs of the products, packaging, and shipping label, when applicable
All customer service communication is handled by email so we can carefully review, document, and resolve every request. Our team typically responds within 1–2 business days. We do not staff customer service on weekends or holidays because caring for our team is just as important to us as caring for our customers. 💚