PUR FAQs

You’ve got questions? We’ve got answers. Check out some of our most frequently asked questions below.

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Juice Cleanse FAQS

PUR Cold-Pressed Frequently Asked Questions 💚

Everything you need to know about your PUR juices, cleanses, deliveries, subscriptions, and more!


1. What is PUR Cold-Pressed Juice?

PUR Cold-Pressed makes delicious cold-pressed juices using a variety of fruits and vegetables.

Our goal is simple: make it easier (and tastier!) to add more fruits and veggies to your everyday routine. 🍏🥕🥬

From everyday juices and cleanses to protein options and wellness shots, there's a little something for everyone at PUR.


2. Where are PUR juices made and where do you source your ingredients?

We source our fruits and vegetables in Monterrey, Mexico and bottle our juices close to the source.

There's an important reason we do it this way! It can take up to 4 pounds of produce to make a single 16 oz bottle of juice. Bottling closer to where our produce is sourced allows us to significantly reduce the amount of produce that needs to be transported before production.

Want a behind-the-scenes look? Check out our production video to learn more about how PUR products are made and how we source our ingredients.


3. What cold-pressed juice flavors do you offer?

We offer a variety of delicious flavors, including PUR favorites like Greens, Sunny Citrus, Blue Chia, and more. 🍍🍋🥬

Our selection includes fruit-forward options, green juices, lemonades, protein options, and other combinations, so there's plenty to explore!

Visit our current juice collection to see all available flavors.


4. Is there a specific order I should drink my juices during a cleanse?

Nope! 💚

You can enjoy your PUR juices in whichever order works best for you throughout the day.

Listen to your body, stay hydrated, and create a schedule that works best with your routine.


5. My juices arrived frozen. Is that normal?

Yes! Totally normal. ❄️🥤

We don't use preservatives to artificially extend the shelf life of our juices, so PUR juices are frozen after production to help preserve their freshness and quality.

Your order may arrive completely frozen, partially frozen, or thawed but still cold to the touch — all of these can be completely normal.

If your juices arrive frozen, simply place the bottles you'd like to enjoy in the refrigerator and allow them to thaw. Keep the remaining bottles frozen until you're ready for them.


6. How long are PUR juices good for?

Once you receive your PUR order, your juices can be stored:

Refrigerated: Up to 14 days

Frozen: Up to 90 days

If your juices arrive frozen, simply thaw the bottles you plan to drink in the refrigerator and keep the rest frozen until you're ready for them.

Please note that any date printed on the bottle cap is used for PUR's internal inventory and production tracking and should not be used to determine the shelf life of your juices.

If your juices ever arrive warm or hot to the touch, please don't consume them. Contact our Customer Care team so we can review the shipment and help with the next steps. 💚


7. How many bottles come with a PUR juice cleanse?

Our traditional Signature, Powerhouse, and Harmony Cleanses include 6 juices per day.

That means:

3-Day Cleanse: 18 juices
5-Day Cleanse: 30 juices
7-Day Cleanse: 42 juices

Our Mini Cleanses include 4 juices per day and are designed to be paired with a sensible meal.


8. I have a medical condition or allergy. Are PUR juices safe for me?

Your health and wellbeing are important to us. 💚

However, we're unable to provide medical advice or determine whether a specific juice or cleanse is appropriate for an individual medical condition.

If you have a medical condition or allergy, take medication, are pregnant or nursing, or have specific dietary concerns, we recommend reviewing the complete ingredients of the product and speaking with your healthcare provider before beginning a cleanse or making significant changes to your diet.

If you need help finding the ingredients for a specific PUR product, just email us and our team will be happy to help!


9. Are PUR juices organic?

PUR juices are not certified organic.

Our products are made with carefully selected ingredients and are all-natural, gluten-free, vegan, and preservative-free.

Want to know more? Check out our production video for a behind-the-scenes look at how PUR products are made and how we source our ingredients.


10. Do you have low-sugar or low-carb juices?

Our juices are made with fruits and vegetables, so they naturally contain varying amounts of sugar and carbohydrates.

We don't specifically modify our juices to make them "low-carb" or "low-sugar."

If you're looking for an option that is naturally lower in sugar and carbohydrates than some of our fruit-forward juices, our green juices may be a great place to start. 🥬

Always check the nutrition information for the specific product to make sure it fits your dietary needs.


11. Can I drink sparkling or carbonated water during my cleanse?

Yes! You can drink plain sparkling or carbonated water during your cleanse.

We recommend checking the ingredients first, since some flavored or specialty sparkling waters may contain sweeteners, sodium, or other added ingredients.

For the simplest cleanse experience, plain water is always a great choice. 💧


12. Can PUR juice be used as a meal replacement?

We like to think of PUR as something that can complement your lifestyle rather than a permanent replacement for whole foods.

Outside of a structured cleanse, you can enjoy cold-pressed juice whenever it works for you — with breakfast, as an afternoon pick-me-up, or simply because you're craving something refreshing.

Our traditional cleanses are structured differently and are designed around multiple juices throughout the day.

If you have specific nutritional or medical needs, we recommend speaking with your healthcare provider before significantly changing your normal diet.


13. Does PUR use HPP?

Yes!

PUR uses High Pressure Processing (HPP), a non-thermal processing method that uses high pressure rather than traditional heat pasteurization.

HPP helps control harmful microorganisms and extend the shelf life of our juices while helping maintain their fresh characteristics.

Combined with our cold-pressed process, HPP allows us to offer fresh-tasting juices without relying on traditional heat pasteurization.


14. How can I contact PUR Customer Care?

Need a hand? Our PUR team is happy to help! 💚

All PUR Customer Care is handled exclusively via email at:

orders@purjuices.com

Whether you need help with an order, delivery, subscription, refund, product question, or anything else PUR-related, send us an email and our team will take care of you.

Why does PUR handle Customer Care through email?

We keep all Customer Care communication via email so you and our team always have a clear written record of your request and how it was resolved.

This is especially helpful when we're handling order and subscription changes, shipping concerns, address updates, photos of damaged or warm deliveries, refunds, replacements, credits, and product questions.

It also means that if another PUR team member needs to jump in, they can see exactly what's already been discussed and continue helping without making you start all over again.

When will I hear back?

Our Customer Care team responds within 1–2 business days, excluding weekends and holidays.

We believe in taking great care of our customers — and our team, too! 💚 Our PUR crew gets weekends and holidays to rest, recharge, and spend time with the people they love.

When we're back, we'll be ready to take care of you.

For the fastest assistance, please include your order number along with any relevant details or photos in your email.

PUR Customer Care is provided exclusively via email so we can properly document, track, and take care of every customer request from start to finish.


15. What is PUR's customer satisfaction policy?

We want you to love your PUR! 💚

Because our products are fresh and perishable, we're unable to accept physical returns.

If something isn't right with your order, please contact our Customer Care team as soon as possible after delivery.

For delivery, damage, temperature, or product-quality concerns, please reach out within 6 hours of receiving your package whenever possible.

Please include your order number, a description of what happened, and photos of the products and packaging when applicable.

Our team will review the situation and help determine the appropriate next steps.


16. Is it normal to have changes in bowel movements during a cleanse?

Changing your normal diet — particularly switching from solid foods to a mostly or entirely liquid cleanse — may affect your digestion and bowel habits.

Everyone responds differently, so listen to your body.

If you're experiencing persistent diarrhea, significant discomfort, dizziness, dehydration, or any other concerning symptoms, discontinue the cleanse and contact your healthcare provider for medical advice.

Your health always comes first. 💚


17. Can I do a juice cleanse while breastfeeding or nursing?

Because nutritional needs can be different while breastfeeding or nursing, we recommend speaking with your healthcare provider before beginning a juice cleanse.

If a full cleanse isn't appropriate for you, you can also ask your healthcare provider whether incorporating individual PUR juices alongside your normal diet may be an option.


18. Do I earn PUR Rewards points for referrals?

Yes! 🎉

If you're enrolled in our Rewards program, you can earn points through qualifying referrals.

Simply log into your PUR account and locate your personal referral link. Share that link with your friends and family so eligible purchases can be connected to your referral.

It's our little way of saying thank you for spreading the PUR love! 💚


19. Why are PUR juices produced in Mexico?

We source our fruits and vegetables in Monterrey, Mexico and choose to bottle close to the source.

Juicing requires a LOT of fresh produce — it can take up to 4 pounds of fruits and vegetables to produce one 16 oz bottle.

Bottling closer to where our produce is sourced means we're transporting finished bottles rather than truckloads of whole produce for processing elsewhere, helping us reduce the transportation required during production.

Our products are not certified organic, but they are all-natural, vegan, preservative-free, and produced following applicable food-safety standards.


20. How much protein is in the Powerhouse Cleanse?

Our Powerhouse Cleanse includes 6 juices per day, with 4 protein-containing juices.

The 12 oz Powerhouse Cleanse provides approximately 35 grams of protein per day.

For the most accurate information about a specific product, always check the current nutrition information listed for that product.


21. What is PUR's refund policy?

Because PUR products are fresh and perishable, we're unable to accept returns.

If there is an issue with your order, please contact us as soon as possible — preferably within 6 hours of delivery for temperature, damage, or product-quality concerns.

Please provide your order number, a description of the issue, and photos when applicable.

Depending on the circumstances, available resolutions may include a replacement, refund, or store credit. Eligibility depends on the specific situation and any applicable shipping protection.

Our team will review the details and help determine the appropriate resolution.


22. What should I do if my order arrives damaged or warm?

We're sorry your PUR didn't arrive the way it should have! 💚

Please email our Customer Care team as soon as possible and, whenever possible, within 6 hours of delivery.

Please include:

• Your order number
• A photo of the juices
• A photo of the packaging
• A brief description of what happened

Most importantly:

If your juices arrive warm or hot to the touch, please do not consume them.

PUR ships fresh, perishable products, and while shipping issues are rare, unexpected carrier delays, weather, or other transit issues can occasionally affect a package.

Approximately 98.8% of our orders are delivered successfully as expected.

When something doesn't go quite right, our PUR team is here to review what happened and help with the appropriate next steps. 💚


23. What should I do if something is missing from my order?

Oh no! Let us take a look. 💚

If your order arrives with missing products, please email our Customer Care team with your order number and a photo showing everything you received.

We'll review your order and shipping information to determine what happened.

If an item was missed on our end, we'll work with you on the appropriate resolution, which may include sending the missing product, issuing a partial refund, or providing store credit.


24. What if I don't like the flavor of a juice?

We definitely want you to enjoy your PUR! 🥤

We understand that everyone has different tastes, and sometimes a flavor simply isn't the right match.

If you have a concern about the quality of a juice — such as an unusual sour taste, smell, appearance, or something else that makes you think the product may not be right — please email us right away so our team can review it.

If it's simply a matter of personal flavor preference, you're still welcome to reach out to our Customer Care team and we'll review the situation and available options with you.


25. What should I do if my order is delayed?

Don't worry if your tracking takes a little longer than expected — we're here to help. 💚

Most PUR orders are delivered within approximately 2–3 business days after shipment, but carrier transit times cannot always be guaranteed.

Weather, holidays, high shipping volume, and unexpected carrier delays can occasionally cause a package to take longer than anticipated.

These situations are rare, and approximately 98.8% of our orders are delivered successfully as expected.

If your tracking hasn't updated or your delivery appears delayed, email our Customer Care team and we'll help you review what's happening with your shipment.

Once your package arrives, check the temperature of your juices.

Cold to the touch? Get them into the refrigerator or freezer.

Warm or hot to the touch? Please don't consume them. Take photos of the juices and packaging and email our Customer Care team so we can help.


26. Do you offer shipping outside the continental United States?

Shipping availability and costs depend on the destination.

If shipping is available to your location, the applicable shipping options and costs will be displayed during checkout.

If you're unsure whether we can ship PUR to your location, email our Customer Care team before placing your order and we'll be happy to help.


27. Can I cancel or make changes to my PUR subscription?

PUR subscriptions are designed to make keeping your fridge stocked easy — but we understand that plans change! 💚

There is no subscription-cancellation fee. To cancel or modify your subscription, email our Customer Care team at orders@purjuices.com and we will help with the changes you need.

Need to make a change? We're happy to help with things like:

• Skipping an upcoming order
• Changing your juice selections
• Adjusting your delivery frequency
• Updating an address
• Moving your next order date
• Pausing or canceling your subscription

As with all PUR Customer Care, subscription assistance is handled via email so both you and our team have a written record of any changes made to your account.